Return to Pre-Pandemic Client ID Rules and Review of Verification Options

December 29, 2023

We are pleased to provide an update to our October 26, 2023 notice regarding the end of the pandemic relief measures that permitted client verification by viewing government issued ID over a video call. The pandemic-era video verification method presented a high risk of identification fraud. It should have been used only when a better option was not available, and it should not be used in future.

This update deals with three matters: 1) a new deadline for the removal of pandemic measures; 2) a review of existing options used to verify ID, remotely and otherwise; and 3) technology options designed to verify ID remotely, which are helpful even in-person.

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A2J Week: How Physical Barriers Impact Access to Justice

October 27, 2023

When we consider access to justice, it is easy to think of it as only a conceptual principle. In reality, physical barriers can frequently present barriers that make Courts, offices, and other places that facilitate justice inaccessible. As part of our work in the Equity and Access Office, identifying what physical barriers exist and working towards resolution is a crucial element of our work. 

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Client Identification Clarification

October 26, 2023

The Federation of Law Societies has issued guidance requiring the use of a technology product capable of verifying the authenticity of the government-issued photo ID when the verification is happening remotely.

To allow for the implementation of the technology required to facilitate this process, the temporary pandemic relief measure of allowing verification by viewing a government-issued identity document with the person over a video call will be extended until January 31, 2024. After this date NSBS members must return to in-person verification of Client ID or adopt remote ID authentication technology conforming to the Federation guidance.

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