REMINDER: return to client authentication requirements by March 31, 2024

On January 2, 2024, we sent an update to our October 26, 2023 notice regarding the end of the pandemic relief measures that allowed verifying client identification remotely by viewing government issued IDs over video calls. The temporary method posed a high risk of identification fraud.

The January update covered: 1) the March 31, 2024 end to the temporary measures; 2) a review of existing options used to verify ID; and 3) technology options designed to authenticate ID remotely. Please review the January update for important details.

Today’s update serves as a reminder that after March 31, 2024, client IDs must be verified through one of the client verification methods noted below.


  1. Viewing government-issued photo ID while comparing it to the client in-person.
  2. Reviewing the client’s credit file.
  3. Using the dual process of reviewing two valid documents from reliable sources.
  4. Virtually verifying a client with extra authentication steps.
  5. Using an agent to complete one of the four preceding options.

After March 31, 2024, if method 1 is selected but in-person viewing is not possible, then method 4 must be used.

NOTE: For existing clients, you may be able to use previously verified ID through Regulation 4.13.19. Please review the January update for details.

Keep checking DIACC for remote authentication technology providers: The Digital Identification and Authentication Council of Canada (DIACC) regularly posts information on technology providers, including details of the applications of various authentication services. DIACC also publishes providers’ responses to the questions in the application, so lawyers can review these with a view to assessing the providers.

Within DIACC’s directory of identity management and proofing products, the following providers are active in Nova Scotia: Chicago Title, FCT, Stewart Title, Bluink, TreeFort, and FACES2 ID Authentication.

Coming soon: We are building a space on the NSBS website for members to access all updates, tools, and resource links on client authentication requirements.

Flowchart: Meanwhile, refer to Attachment A for a flowchart created by the Law Society of Ontario. For Nova Scotia purposes, “Licensee” would refer to “Lawyer”.