Honing Your Grievance and Arbitration Skills: Tools and tactics for effective representation

Honing Your Grievance and Arbitration Skills is a practical, skills-focused workshop designed for labour relations practitioners seeking to strengthen their effectiveness in grievance handling and arbitration. Participants will explore proven tools and tactical approaches for assessing grievances, building persuasive cases, managing evidence, and advocating clearly and credibly at arbitration. Through applied discussion and real-world examples, the workshop emphasizes strategic decision-making, effective preparation, and practical advocacy skills that translate directly to day-to-day representation.