RISK AND PRACTICE MANAGEMENT TIP: Effective listening

An integral part of effective communication is listening. Here are some tips to help you improve your effective listening skills:

  1. Remove distractions and interruptions by closing your door and turning off your mobile device. Request all calls be forwarded directly to either voice mail or staff.
  2. Keep an open mind and do not anticipate where the story is going.
  3. Picture in your mind what the speaker is trying to convey to you. This allows you to stay fully alert and focused.
  4. Do not start suggesting solutions until you understand the issue.
  5. Wait for the speaker to pause before asking your questions and ask only to assist with understanding, not confirming what you already understand.

Effective listening means less wasted time and fewer errors that could possibly lead to claims. 

If you have any questions on these or any other risk- or practice-related matters, do not hesitate to contact Stacey Gerrard, LIANS Counsel with the Risk and Practice Management Program, at sgerrard@lians.ca or call 902 423 1300 ext. 345.

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