NSRLP asks lawyers to use new Client Communication Feedback Survey
This summer, introduce the NSRLP Client Communication Feedback Survey into your practice.
The National Self-Represented Litigants Project has focused over the last few months on the theme of communication among justice system players. One of the projects we have been working on throughout this period is the NSRLP Client Communication Feedback Survey, released June 18. The Survey is endorsed by many respected leaders in the legal profession.
The Survey comprises five simple questions that focus on the issues that we hear most often from clients cause them disappointment and stress in their interactions with the profession (and are reflected in the most frequent causes of complaints to regulators).
We believe that the answers to the five Survey questions will provide important information for lawyers. Contrary to what some lawyers may think, it is in the clarity and honesty of their communications with clients that most conflicts first arise, rather than in relation to the lawyer’s technical competence (although these are easily conflated, making clear and frank communication even more important). Read more about the survey on the National Self-Represented Litigants Project website.