Manager Information & Dispute Resolution (Designated)

Manager Information & Dispute Resolution (Designated)

Competition # : 41582
Department: Labour, Skills and Immigration
Location: HALIFAX
Type of Employment: Permanent
Union Status: Exclusion – Non Union – NSPG
Closing Date: 14-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time)

Designation Status

This opportunity is designated to applicants that identify as Indigenous Person, African/Black Nova Scotian and other Racialized Persons, and/or Person with a Disability.

See the Nova Scotia Government’s Employment Equity Policy for more information, including additional details on the designated groups.

About Us

The Labour Standards Division is responsible for the Labour Standards Code (the Code) and related regulations, which establish the basic rights and responsibilities of provincially regulated employers and workers in Nova Scotia. The legislation provides a dispute resolution mechanism and enforcement tools for addressing complaints under the Code and establishes licensing and registration requirements in relation to the recruitment of foreign workers.

We help people understand and comply with our legislation and provide a timely, fair, and responsive system for resolving Labour Standards complaints and processing recruiter licence and employer registration applications.

Our work can be challenging and often deals with people in difficult situations − we strive to create a safe, supportive, welcoming, respectful, and inclusive workplace culture.

About Our Opportunity

Reporting to the Director of Labour Standards, you will manage the overall delivery of the division’s information and dispute resolution services. You will provide leadership and guidance to a team of officers and ensure they have the tools and supports they need to provide quality and timely dispute resolution services. You will carry a small caseload of complex files to support the investigation and adjudication work of the division.

Primary Accountabilities

In this role you will:
– Manage complaint intake, assignment and workflow in the division, monitor key performance indicators and recommend and implement changes to support continuous process improvement.
– Manage a team of officers and provide effective guidance to support their settlement, investigation and adjudication work.
– Review and provide feedback on officers’ written adjudication work ensuring their investigation work is complete, they have correctly applied the legislation and their decision is sound.
– Manage a small caseload of complex files, conduct thorough investigations in an impartial, fair and timely manner, make findings of fact and legal findings, and issue written reasoned decisions.
– Promote a safe, supportive, inclusive, and welcoming workplace that values diversity, fosters employee recognition and encourages employee development and engagement.

Qualifications and Experience

You have a degree in a related field such as law plus several years of relevant experience.

You demonstrate relevant experience in interpreting, applying, and analyzing legislation, regulations, or policies. You have well developed investigation related skills with experience in areas such as research, issue recognition, and fact finding. You have an aptitude for dealing with complex issues, strong analytical skills, tact and diplomacy, and capacity for decisive action.

You are a motivational leader who embraces the values of kindness, integrity, accountability, personal learning and growth, respect, innovation, and collaboration. You apply the concepts of equity, diversity, and inclusion to all areas of your work and support your team and colleagues to do the same.

You have well-developed planning and organizational skills with the ability to multi-task and adapt in a fast-paced environment with competing priorities and deadlines. You are a problem solver and innovator who generates, promotes, and implements new ideas, and resolves concerns. You have excellent communication skills, both oral and written, and use these skills to foster effective relationships with others, including collaborative relationships to achieve common goals.

You have experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, remaining calm and respectful, and communicating effectively.

Assets considered for this position:
– In addition to being fluent in English, you are also fluent in another language such as Spanish, Arabic or French.


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


The Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

Periodic travel to other locations within the province may be required. A valid driver’s licence and the ability to travel within the province is required.

Additional Information

Candidates are encouraged to submit a cover letter with their application clearly outlining how they qualify for this position.

What We Offer

– Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
– Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
– Countless career paths
– Department specific flexible working schedules

Pay Grade: EC 10

Salary Range: $2,943.75 – $3,679.70 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Link to Job Posting:

Job Deadline/Expiry Date: 02/14/2024