IT Support Technician

IT Support Technician

One of Halifax’s leading law firms, Burchell Wickwire Bryson LLP, (“BWB”) is currently recruiting for a full-time, permanent IT Support Technician.

BWB provides a wide range of legal services to regional, national and international clients, including multinational corporations, small business owners, major banks, individuals, insurance companies and all levels of government.

Reporting to the IT Manager, the successful candidate will provide timely IT support to all members of the firm.

Duties:

Performs all day-to-day requests for IT support, including, but not limited to computers, cell phones, internal phone system, boardroom equipment, photocopiers, fax machines, printers, postage equipment, dictation hardware and software, all firm software programs and third-party software programs used by the firm under the direction of the IT Manager and Director of Operations.

Under the direction of the IT Manager performs upgrades and runs routine maintenance checks on all network equipment.

Installs and maintains the firm’s software programs and hardware under the direction and guidance of the IT Manager.

Collaborates with the IT Manager to determine IT priorities necessary to meet overall business goals of the firm.

Assists with firm training requirements and the implementation of training programs.

Assists with onboarding of all new firm members by setting up computers and necessary peripheral devices on workstations, installing and configuring appropriate software, providing orientation and guidance to users on how to operate new software and computer equipment.

Keeps current with all IT industry trends and developments, including emerging technologies.

Assists the Director of Operations and the IT Manager in the development, execution, testing and maintenance of the firm’s disaster recovery and business continuity plan.

Performs all above duties responsibly and independently within firm guidelines and direction of the Director of Operations.

Required Skills:

Information Technology Diploma or equivalent industry experience.
Industry experience 2 plus years.
Organization
Time Management Skills
Communication and interpersonal skills
Problem Solving
Helpdesk experience

BWB offers a competitive salary and full comprehensive benefit package.
Please visit our website at www.bwbllp.ca to learn more about our firm.

Send resume and cover letter in one combined pdf to:
Charlene Harrison, Human Resources Manager
[email protected]

Application review begins as applications are received. Position will remain open until filled. We thank all applicants, however, only those candidates selected for an interview will be contacted. No phone calls please. Please note that any offer of employment will be conditional upon a satisfactory background check.

Link to Job Posting: https://bwbllp.ca/careers

Job Deadline/Expiry Date: 05/31/2024