The practice of law is filled with challenging conversations: tempering an emotional client’s unrealistic expectations, calling out a colleague’s lack of professionalism, and pointing out costly errors in a subordinate’s work. No one enjoys these tough talks, and many of us try to delay or avoid them, leading to wasted time, unnecessary stress, and even errors. So how do we turn these challenging conversations into productive dialogues that get the results we want? This new, 90-minute webinar is specifically designed to help lawyers navigate difficult but necessary discussions with greater skill and confidence. Lawyer and communications coach Karmen Masson will share proven tools and techniques for making uncomfortable conversations less painful, while maintaining and improving important relationships. You will learn:
strategies for diffusing heated situations;
what not to do when emotions get involved;
how to prevent misunderstandings;
how to respond more effectively when you feel attacked; and
how to get derailed conversations back on track.
Using real-world examples that all lawyers will recognize, Karmen will share a simple, easy to follow process to successfully prepare for, initiate and engage in challenging conversations. Even if you are already a skilled communicator, this highly practical course will increase your effectiveness and reduce your stress during difficult discussions. Register now!
Live webinar with chat includes 60 day replay. This program features real-time audio of the presenter with synchronized presentation slides, and a chat feature that allows for live Q & A.