Difficult Accommodations: Responding to denial, defensiveness, and personality disorders

Accommodating employees with disabilities that impair their judgment, perception, and often their very ability to participate in the accommodation process itself can be challenging. Working through interactive exercises with the guidance of experts, participants will develop the knowledge and skills to:

– Comply with management and union responsibilities surrounding the accommodation process, the duty to inquire, obtaining medical records, and related privacy legislation;
– Understand how common disabilities and related stigma may impede a worker’s ability to participate in the accommodation process;
– Apply effective communication skills when interacting with defensive or resistant employees;
– Comply with legal obligations when workers are unwilling or unable to participate in the accommodation process; and
– Identify when the threshold of undue hardship has been reached.