The Art of Reframing - Empathic Communication Skills
ADR Atlantic Institute offers this one-day professional development workshop to ADR practitioners, Lawyers, Executive Directors, Community Leaders, Human Resources Professionals, Managers, Supervisors, and Union Representatives.
This seesion will examine, unravel, and break apart the essential components to all communication: observations, feelings, needs, and requests. We will learn how to hear into, and hunch toward all four of these components regardless of what is actually being said, and to respond in an empathic, non-judgmental way that keeps the speaker open and expressing.Understanding and using this communication model helps us (and the speaker) stay out of judging what’s ‘right’ and ‘wrong’ and helps us maintain our attention on the needs being communicated and how to meet those needs.
This form of reframing in an essential tool in mediation, management, and in life. When we seek to understand the feelings and needs that are alive in others or ourselves, the conversation can move quickly from a positional stance to one of understanding and empathy. This reframing practice helps us move into options and solutions without controlling or compromising.The Workshop will include:
- Non-violent communication theory
- The NVC toolkit
- Empathic listening theory
- Reframing practice
- Group activities
- NVC dialogue