Law Practice: Client Care
This course is intended to deepen your understanding of the fundamentals of client care. You will be engaged in discussions about ethics, systems and process for client care, risk management, and strategies for follow-up, retention and client satisfaction.
By the end of this module you will be able to:
- Explain the regulatory and ethical framework within which law firms operate
- Analyse the various ways in which client care is integral to a law firm’s business, its ability to attract clients, and its continued success
- Understand risk management, including the most common complaints that clients levy against their lawyers
- Develop strategies for best practices including client follow-up, satisfaction, and retention
This module is part of the Law Practice Management program and can be taken as a stand-alone course which can also be applied as credit towards the full Certificate program. For more information or to register, please visit: dal.ca/execed/lpm