Developing an Office Manual

Within this self-assessment process, you might have flagged any number of areas of interest which could result in a section for your manual. File policies, disaster planning, retainer agreements, communications policies, and equitable hiring practices are all examples. When you’ve gone to the effort of creating a document or process for common use, include it.

Taking the time to build a law office manual is your opportunity to gather your policies and procedures in one central place. A law office manual creates a level playing field for all staff, sets expectations, and it helps instill confidence in firm management as it provides a solid foundation for the whole team. It will help you train new staff and reduce mistakes, misunderstandings, and inconsistencies. It should be a living document; one that you revisit and update often as your needs change.

Resources

Nova Scotia Barristers’ Society “Outline of a Law Office Manual”, (January 2024). nsbs.org.