Good communication has as much to do with client happiness as it has to do with good work. Consider reducing your communication policies and practices to writing and set out to improve them. Include them in your office manual. This investment in time to establish solid communications practices helps you manage client expectations and helps you to practise safely and effectively.
A key complement of your communications policy is your privacy policy, covered in section 3B, Privacy & Confidentiality Policies
Resources
Lawyers’ Insurance Association of Nova Scotia, “#2 Client Service & Communication”
(November 2013). Law Office Management Standard. lians.ca.
Law Society of New Brunswick, “Communications Toolkit”, (n.d.). lsnb-educ-bnb.ca.
LSNB has an extensive resource broken into numerous subtopics.
Lawyers’ Insurance Association of Nova Scotia, “Communication” (n.d.). lians.ca
Jeffrey Kauffman, “Private Life and Private Practice: the Ten Essential Steps to Follow”, (August 2015). L’Association Du Barreau Canadien. cba.org.
Lawyers’ Insurance Association of Nova Scotia, “Sample Letters” (n.d.). lians.ca.