Dispute Resolution Officer
Halifax Water is the municipal water, wastewater and storm-water utility serving the residents of the Halifax Regional Municipality. An autonomous, self-financed utility, Halifax Water is regulated by the Nova Scotia Utility and Review Board (NSUARB).
As part of its on-going commitment to best-in-class customer service, Halifax Water, with the approval of the NSUARB, has established the position of Dispute Resolution Officer, a part-time independent mediator who will investigate and adjudicate service or billing complaints from customers who wish to pursue grievances beyond Halifax Water’s customer service channels.
The Dispute Resolution Officer will analyze the details and merits of customer complaints and concerns, as well as the position of Halifax Water, consult and interpret relevant regulations and standards, determine appropriate outcomes based upon an impartial examination of the issues, and provide clear and concise explanations of the decisions rendered.
As the ideal candidate for this role, you have a background in engineering, law or business, many years of senior management experience and broad knowledge of best practices in customer relations. You have superior skills in verbal and written communications, administration, time management and priority setting. You are well organized, analytical, detail-oriented and self-directed. Most importantly, you are highly ethical, fair-minded, tactful and well respected for your integrity and diplomatic approach to contentious matters. Working independently on a part-time basis, you thrive on analyzing complex issues and determining the most appropriate course of action for achieving satisfactory resolutions. Experience working within a regulated environment would be an asset.
To express interest in this opportunity please visit http://www.kbrs.ca/Careers/11590, or contact Jeff Forbes or Nikki Mifflen at 902 421-1310.