Coming to Grips with Third-Party Violence: An in-depth training session

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Event date: 
Wednesday, October 24, 2018 (All day)
Name of Organization: 
Lancaster House
Location: 
Toronto

Wednesday, October 24, 2018

Coming to Grips with Third-Party Violence: An in-depth training session

9:00 AM - 4:00 PM

Workshop Leaders

Landon Young Employer Counsel Stringer

Union Counsel TBA

Workshop Summary Whether it’s from irate customers, abusive patients or distressed students, workers in public-facing roles have to contend with a variety of offensive and potentially violent behaviour. While employers and unions are quite experienced in identifying and reducing the risk of conflict between workers, the task becomes much more challenging when the threat is posed by a third-party who is not subject to workplace discipline or discharge. The challenge is exacerbated in cases where third parties have a right to access services or have privacy rights that create reluctance to share information with workers so that they can protect themselves. In this interactive workshop, experts will guide participants through scenarios based on real-life situations, providing them with the knowledge and skills necessary to:

  • Address third-party violence/harassment in workplace policies
  • Balance the duty to notify workers of a potentially violent person against the privacy rights of third parties
  • Recognize when incidents of workplace violence/harassment by third parties require investigation
  • Understand how investigations should be conducted
  • Assess the risk of violence from third parties
  • Properly refuse work and respond to work refusals
  • Mitigate the risk of domestic violence spilling into the workplace