Dealing with Difficult People: Clients, Judges & Opposing Counsel
Lawyers are challenged by difficult behaviours daily – irrational clients, impatient judges, impossible adversaries... the list goes on. Technology only makes the problem worse, deepening and extending conflict. All of this can come at a steep price – wasted time, reduced productivity, stifled creativity, and lower moral. It can also cause us to make mistakes. Understanding what drives difficult people and how to react in a way that maintains the relationship, and enhances your reputation, is an essential skill for today’s practitioner.
Attend this new, 90 minute webinar with lawyer, psychologist and coach Delee Fromm, and master proven strategies for getting the results you want with difficult people, with far less stress. You will learn five psychological approaches to conflict, with day-to-day examples; common personal triggers; types of challenging personalities and practical ways to deal with each type; and, ready-to-use phrases and responses for handling conflict, including special contexts like email and phone communications.
Don’t miss this opportunity to improve your ability to diffuse difficult situations in the future.